YY Business Solutions LLC handles enrollment, recurring billing, and customer support for the Home Service Subscription membership program. Members get priority dispatch of a vetted contractor for an in-home estimate — and same-business-day refunds when something goes wrong.
We are the billing and subscription administrator of record for the Home Service Subscription membership program. Membership entitles a homeowner to priority dispatch of a vetted contractor for an in-home estimate — repair work itself is a separate agreement with the contractor.
We are not a home repair company, and we don't control the service work members receive.
Every service we offer sits inside the billing and administration layer of the membership program — nothing here touches the physical repair work itself.
Processing new sign-ups and migrated subscribers after fresh, recorded verbal consent — price, renewal terms, and cancellation rights disclosed every time.
Running the annual $99 membership charge, retried failed payments, and reconciling billing records against active membership status.
Card capture and vaulting through Spreedly's PCI-compliant infrastructure, keeping raw card data off our servers entirely.
Self-serve online cancellation, same-day refunds for verified service failures, and a no-questions 30-day refund window.
Direct billing support before any bank dispute — most unrecognized-charge inquiries are resolved same-day, by us, not a chargeback.
Every card is captured and vaulted through Spreedly before a charge ever reaches a payment gateway. That separation is deliberate — it keeps cardholder data secure and keeps us independent of any single processor.
The fastest way to resolve a billing question is talking to us — not a bank dispute. Our support model is built so members rarely need one.
Every billing inquiry — email or phone — gets a response within one business day, usually much sooner.
Every approved refund — whether it's a 30-day cancellation or a service failure — is processed the same business day. No waiting, no back-and-forth.
Cancel online, by phone, or by mail — no retention call required, no hoops.
We ask members to contact us before their bank. We can usually identify and resolve a billing question faster than a dispute process can.
Where we make a security claim, it's because it's true of our actual infrastructure — not a generic checklist.